At skyfareagency we’re here to make your travel plans, kind of unforgettable and smooth, whether you’re booking a flight, cruising along on a getaway, reserving a hotel, or just arranging a car for the ride. We get it that plans can shift suddenly, and when they do, we’re here to help you through it. Below is a simple rundown on how cancellations, changes, and refunds work across our services.
General Policy
skyfareagency acts solely as an intermediary between customers and third-party providers such as airlines, car rental companies, and other travel-related vendors. We do not control or operate these services directly. Therefore, all cancellations and refunds are subject to the terms, conditions, and policies of the respective service providers.
Cancellation Requests
Customers may request a cancellation of their booking by contacting our support team through the provided communication channels. All cancellation requests must include accurate booking details for processing. The timing of the cancellation request plays a crucial role in determining eligibility for refunds and applicable charges.
Cancellation Charges
Cancellation fees may include charges imposed by the service provider as well as a nominal service or processing fee charged by skyfareagency. These charges may vary depending on the type of booking, timing of cancellation, and provider policies. In certain cases, cancellation charges may equal the total booking amount, resulting in no refund.
Refund Eligibility
Refunds are processed only when approved by the respective service provider. If a booking qualifies for a refund, the amount will be calculated after deducting applicable cancellation fees, service charges, and any non-refundable components. Some services may be entirely non-refundable, especially discounted or special promotional bookings.
Refund Processing Time
Once a refund is approved by the service provider, it will be initiated by skyfareagency within a reasonable timeframe. However, the actual time taken for the refund to reflect in the customer’s account depends on banking processes and payment gateways. Typically, refunds may take some business days, but delays may occur beyond our control.
Responsibility Limitation
skyfareagency is not responsible for delays, denials, or partial refunds imposed by third-party providers. Our role is limited to facilitating communication and processing requests based on provider approvals.
Get Support
For any assistance regarding cancellations or refunds, customers are encouraged to contact our support team. We are committed to providing guidance and support throughout the process while adhering to applicable policies.
Phone:+1-888-408-4171
Email: connect@skyfareagency.com